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Refrigerant Shipment Return Policy
Return & Compliance Policy
Because refrigerants are regulated hazardous materials and subject to strict chain-of-possession controls, all refrigerant purchases are final once shipped. Please double-check part numbers, quantities, and shipping information before submitting your order.
Contact for Documentation & Questions
Email: sales@parts-hvac.com
(Use for EPA Quick Forms, certifications, resale documentation, and PA/TN tax-exemption forms.)
Mailing Address:
Steel Enterprises
938 Navaho Ln
Strawberry Plains, TN 37871
Formal Policies
1) Regulatory Compliance & Buyer Eligibility
By placing an order, the customer represents and warrants that all refrigerant purchases comply with applicable law, including U.S. EPA Section 608/609 requirements.
Customers must provide one or more of the following, as applicable:
- Valid EPA certification, and/or
- Documentation showing employment of a certified technician, and/or
- A properly completed reseller statement.
Customers who resell refrigerants are responsible for confirming that their buyers are eligible purchasers and for maintaining any records required by EPA regulations. All information submitted on the EPA Quick Form, during checkout, or by email must be complete and accurate.
2) Documentation & Records
Steel Enterprises may request copies of certifications, reseller forms, and lists of authorized purchasers prior to shipment. Orders may be delayed or cancelled if the requested documentation cannot be verified.
Invoices will show the purchaser name, date of sale, and quantity purchased. The customer is responsible for retaining any records required under federal, state, or local law.
3) Payment Terms & Taxes
All payments must be made in U.S. dollars in accordance with the terms stated on the invoice or at checkout. Acceptance of checks and other non-guaranteed payment methods is subject to successful collection.
Applicable sales tax and other governmental charges will be added unless a valid and current exemption certificate is provided and accepted before shipment.
Any deposits, store credits, or similar balances not used within 12 months are considered forfeited.
4) Late Payment & Collection
If the customer does not pay according to the agreed terms, Steel Enterprises may:
- Withhold or suspend future shipments,
- Repossess unpaid product where permitted by law, and
- Charge interest on the past-due balance at 2% per month or the maximum lawful rate, whichever is lower.
The customer agrees to pay reasonable costs of collection, including attorneys’ fees up to 25% of the unpaid balance or the maximum amount allowed by law.
5) Shipment, Delivery & Risk of Loss
Any shipment or delivery date provided is an estimate. Steel Enterprises is not responsible for delays caused by carriers, weather, regulatory inspections, or other circumstances beyond its reasonable control.
Title and risk of loss transfer according to the shipping terms stated on the invoice. The customer must inspect all deliveries upon arrival and note any visible shortages or damage on the bill of lading.
Claims related to shortages, weight discrepancies, quality issues, loss, or damage must be submitted in writing within 2 calendar days of delivery. Any legal action (other than for non-payment) relating to a shipment must be filed within one year of the actual or scheduled delivery date.
6) Returns & Restocking
Due to hazardous materials regulations and chain-of-custody requirements, refrigerant purchases are not eligible for return.
If product is repossessed or otherwise returned at the election of Steel Enterprises, a restocking fee of up to 35% of the product price, plus all associated freight charges, may be applied.
7) Limited Remedy & Limitation of Liability (Damage or Defective Cylinders)
For any non-conforming product, the customer’s exclusive remedy is, at the option of Steel Enterprises, either:
- Replacement of the affected product, or
- Refund of the purchase price for the affected shipment.
To the fullest extent permitted by law, the total liability of Steel Enterprises shall not exceed the price paid or payable for the shipment at issue. Steel Enterprises shall not be liable for indirect, incidental, special, punitive, exemplary, or consequential damages, including but not limited to lost profits, business interruption, or loss of use.
